Frequently Asked Questions
General information about our website
How do I register?
Why do you need to know about my employment and financial situation?
How do I reset my Password?
How can I pay?
Is it safe to enter my credit card details on the site?
What will appear on my credit card account?
Will my subscription automatically be renewed?
I have not used all of my subscription and want to delete my profile. Will I be refunded the balance?
How do I deactivate or delete my account?
How do I cancel my account?
Can I choose my own criteria to search?
Why do I not get any results when I search?
Membership and Subscription
OnPlatinum Membership offers 3 options to choose from
How do I set up my profile for the first time?
How can I change my profile details?
Why can't I see my profile updates?
How secure are my personal details?
Can I hide my profile from public view?
Photos and Videos
What types of photos are allowed?
My photo was deleted, why?
I have a problem uploading my photo - please help!
Why can't I see my photo - please help!
How can I delete/replace my main photo?
How can I add more photos to my profile?
Using our services
Please refer to our User Guide for full details on all the features located in the “Help” section. Here are some of our more popular features: